Admin Panel

My factory

Factory workspace

Manage factory settings.

Set company details, workflow statuses, numbering, payment defaults, and customer guidance.

Brand and identity

Company profile

Identity

Brand and contact details

Core company details that shape how the tenant appears across the workspace.

Company name * Quote portal title Communication email * Phone number Company website Working hours

Calendar

Factory working calendar

Control the working-week and cutoff rules used to calculate production and delivery promises.

Factory timezone Daily cutoff time

Working days

Mon Tue Wed Thu Fri Sat Sun

Holiday dates

Branding

Logo and visual identity

Upload the logo used to reinforce the tenant brand in documents and customer touchpoints.

Factory logo

PNG or SVG, max 2 MB

Address

Registered business address

Keep the legal and customer-facing address consistent across invoices and portal details.

Street * House number * Address line 2 City * Postal code * State / Province Country *

Order operations

Workflow statuses

Shape the production and payment stages shown in admin reporting and the customer order journey.

Operations

Production and payment status sets

Maintain the two status groups used across order progress and payment follow-up.

Finance and numbering

Administration

Define the numbering logic and payment defaults that keep orders, RFQs, and invoicing references aligned.

Orders

Order numbering

Set the order series customers and the admin team will see going forward.

Order prefix Next order number * Number padding *

Preview: —

RFQs and finance

Quote references and payment defaults

Keep RFQ numbering and payment term defaults aligned with your internal workflow and invoicing tools.

Quote prefix Next quote number * Number padding * PO payment terms (days)

Integrations

Integration workspace

Connect tenant services.

Set email, support, payments, shipping, analytics, and finance connections.

Available 6

Connected 0

Customer communication

Mailgun

Set sender domain, API access, and default from address.

Unlinked

Credentials

Domain and API access

Save Mailgun domain, region, and API key.

Mailgun domain * Use the verified sending domain created in Mailgun for this tenant. Region * Match the region where your Mailgun domain lives. API key * Stored securely. Leave blank to keep the existing key. From email (optional) Overrides the sender address used for outgoing tenant emails.

Customer messaging

Intercom

Set the tenant Messenger widget and secure mode.

Unlinked

Credentials

Messenger setup

Set App ID and optional secure mode.

App ID * This is the Intercom Messenger App ID, not the workspace name. API base (optional) Defaults to https://api-iam.intercom.io. Messenger API secret (optional) Stored securely. Leave blank to keep the existing secret.

Operations

Sendcloud

Set shipping credentials, sender profile, and origin defaults.

Unlinked

Credentials

API keys and sender profile

Set API keys, sender profile, and optional origin defaults.

Public key * Copied from the Sendcloud API integration you want this tenant to use. Sender address ID * The sender profile used for shipping quotes and parcel labels. Secret key * Stored securely. Leave blank to keep the existing key. Origin country (optional) Two-letter country code used as the default origin. Origin postal code (optional) Used with the origin country to improve shipping rate accuracy.

Operations and finance

Moneybird

Sync invoices, ledgers, tax policy, and custom fields.

Unlinked

Credentials

Administration and API token

Save the administration ID and API token.

Configuration

Ledger accounts and custom fields

Set ledger defaults and customer overrides.

Default ledger account ID Used for all invoice lines unless overridden. Shipping ledger account ID Optional. Falls back to the default ledger when empty. Stripe fee ledger account ID Used for automatic Stripe fee expense booking. Stripe fee tax rate ID Set the 0% purchase tax rate used for Stripe fees. Cross-transfer ledger account ID Used for Stripe payout transfers between the PSP clearing account and your bank. Order number custom field ID Populates the Moneybird order number custom field on invoices. RFQ reference custom field ID Pushes your internal RFQ number to Moneybird quotes. PO number custom field ID Stores the purchase order number for PO invoices.

Customer-specific ledger overrides

Assign a dedicated ledger when certain customers require special bookkeeping.

Verification

Tax policy and synced VAT rates

Map VAT rates to domestic, EU, and export orders.

Connect Moneybird to edit tax policy.

Domestic VAT rate Used when the delivery country matches your origin country. Intra-EU B2B rate Used for EU customers with a valid VAT ID outside your origin country. Export rate Used when shipping goods outside the EU.

No VAT rates synced yet.

Technologies

Logistics

Logistics workspace

Manage delivery promises.

Set lead times, shipping options, pricing uplift, and checkout messaging.

Options 0

Live 0

Lead-time options

Add or edit lead-time options.

Lead-time option

Set checkout label, uplift, and technology scope.

Draft

Overview

Name * Description

Commercial rules

Margin uplift (%) Minimum fee (EUR)

Operational timing

Minimum production days Maximum production days

Count business days only

Technology scope

Leave all technologies unchecked to make this option available for every active technology.

Default technologies

Pick which technologies should preselect this lead-time option when customers enter checkout.

Shipping options

Add or edit delivery, pickup, and EXW options.

Shipping option

Set checkout label, destinations, and carrier rules.

Draft

Overview

Name * Description

Pickup option Ex Works (EXW)

Destination scope

Destination scope

Transit timing

Minimum transit days Maximum transit days

Count business days only

Carrier connection

Sendcloud product code * Sendcloud shipping method ID *

Parcel rules

Minimum weight per parcel (kg) Weight per parcel before new label (kg)

Defaults

Set as domestic default Set as abroad default

Production

Production workspace

Manage production rules.

Set catalogs, stage policy, and workflow actions for job cards and machine builds.

Workflow

Stages

Core job card states.

Urgency

Priorities

Queue priority labels.

Exceptions

Blocked reasons

Reasons work is blocked.

Post-build steps

Operations

Post-build steps before QC.

Current workflow

Workflow

Edit the active workflow or draft the next version.

Next update

Overview

Workflow name

Workflow logic

Select a trigger to edit its route.

Drag nodes to place them. Use Organize to clean the graph.

Simulation

Test the selected graph

Test the selected event route before publishing.

Save or select a workflow version to run a simulation.

Fleet

Fleet workspace

Manage production machines.

Set machine details, capabilities, locations, statuses, and planning availability.

Machine registry

Add or edit production machines.

Machine workspace

Registry

Machine details

Set machine name, technology, location, capabilities, and availability.

Overview

Machine name * Technology

Manual override Use Follow policy for the normal live state. Only real manual overrides like Maintenance, Offline, or Blocked should be selected here. Location

Show setup badge Expose the technology-specific setup badge on Fleet cards and in the drawer.

Capabilities

Build width (mm) Build depth (mm) Build height (mm)

Qualified materials

Leave empty to allow any material configured for this technology.

Operations notes Notes

Print settings

Print workspace

Manage print defaults.

Set customer controls, diagnostics, nozzle ranges, motion, and powder defaults by technology.

Available 3

Configured 0

Filament printing

FDM print settings

Set diagnostics, layer heights, nozzle ranges, and defaults.

Needs setup

Estimator engine Choose which FDM estimation path powers quotes. ML stays on the current runtime; Native slicer uses backend PrusaSlicer.

Estimator engine

Native slicer sources Build volume comes from Technology > FDM maximum size. Material density comes from the selected material. Native slicer uses its own profile below.

Native slicer print settings Dedicated PrusaSlicer profile used only when Native slicer is selected.

Simple mode Optional native customer-facing simple mode for Quality and Strength.

Enable native simple mode Shows a Simple/Advanced switch in quote-app for Native slicer too.

Default nozzle size (mm) Must match one of the enabled native nozzles. Layer height Min (mm) Layer height Standard (mm) Layer height Max (mm) Infill Min (%) Infill Standard (%) Infill Max (%)

Infill Customer-facing infill defaults and native infill toolpath style.

Default infill (%) Infill step (%) Infill min (%) Infill max (%) Infill pattern

Perimeters Customer-facing advanced ranges used directly by the native slicer profile.

Perimeters default Perimeters min Perimeters max Top solid layers default Top solid layers min Top solid layers max Bottom solid layers default Bottom solid layers min Bottom solid layers max

Nozzle Each enabled nozzle gets its own layer range and base print speed for native slicing.

0.4 mm

Layer height min (mm) Layer height max (mm)

Layer height default (mm) Base print speed (mm/s)

0.6 mm

Layer height min (mm) Layer height max (mm)

Layer height default (mm) Base print speed (mm/s)

0.8 mm

Layer height min (mm) Layer height max (mm)

Layer height default (mm) Base print speed (mm/s)

Speeds The selected nozzle base print speed is the default extrusion speed. Feature speeds below override only their own toolpaths when filled in.

Travel speed (mm/s) Perimeter speed (mm/s) External perimeter speed (mm/s) Infill speed (mm/s) Solid infill speed (mm/s) Top solid speed (mm/s) Support speed (mm/s) Support interface speed (mm/s)

Accelerations

Default acceleration (mm/s^2) Perimeter acceleration (mm/s^2) Infill acceleration (mm/s^2) Bridge acceleration (mm/s^2) First layer acceleration (mm/s^2) Travel acceleration (mm/s^2)

Supports

Enable supports in native slicer Turn this off to force support-free slicing even if the overhang angle would normally trigger supports.

Support overhang angle (°) Support spacing (mm) Support interface layers Support interface density (%)

Filament

Filament diameter (mm)

Layer height Customize layer height stepping, explanation labels, that is what customer sees in the portal. Min and max values are dictated by the selected nozzle.

Step (mm)

Infill Customize infill stepping, explanation labels, that is what customer sees in the portal.

Min (%) Default (%) Step (%) Max (%)

Simple mode for LH/Infill

Enable simple mode Shows a Simple/Advanced switch in quote-app. Pricing logic remains unchanged.

Default nozzle size (mm) Must match one of the enabled nozzle options. Layer height Min (mm) Layer height Standard (mm) Layer height Max (mm) Infill Min (%) Infill Standard (%) Infill Max (%)

Wall thickness (mm) ML runtime uses wall thickness in mm. Default wall thickness (mm)

Top / bottom defaults Used by the ML runtime. Not shown to customers.

Top layers

Bottom layers

Nozzle Print speed is a target. Effective speed is capped by the material max flow at the current layer height. When the cap binds, higher layer heights can plateau instead of lowering time.

0.4 mm

Layer height min (mm) Layer height max (mm)

Layer height default (mm) Print speed (mm/s)

Set layer heights, print speed, and material max flow to see flow guidance.

0.6 mm

Layer height min (mm) Layer height max (mm)

Layer height default (mm) Print speed (mm/s)

Set layer heights, print speed, and material max flow to see flow guidance.

0.8 mm

Layer height min (mm) Layer height max (mm)

Layer height default (mm) Print speed (mm/s)

Set layer heights, print speed, and material max flow to see flow guidance.

Motion Travel and acceleration defaults for the ML runtime.

Target travel speed (mm/s) Print acceleration (mm/s^2) Travel acceleration (mm/s^2)

Supports

Support overhang angle (°) Used by the ML viewer support analysis.

Materials

Material workspace

Manage materials in one catalog.

Set families, pricing, colors, density, process data, and quote copy by technology.

Materials 0

Live 0

Families 0

Material profile

Material settings

Define commercial inputs, process limits, colors, and customer-facing content for the selected material.

Catalog

Name * Technology * Tag Category

TDS link

Commercial and process

Material price (€/kg) Density (g/cm³) Material waste (%) Material margin (%) Minimum price per piece override (€) Max flow (mm³/s) Max direct order items override (qty)

Request custom quote only

Colors

Customer-facing Summary Instruction

Detail point 1 Detail point 2 Detail point 3

Post-processing

Name Applies to Status Details Actions

Orders

Review recent submissions, monitor statuses, and coordinate follow-up with customers.

Order ID Date Price Customer Lead time Status Payment

Select an order

Pick an order from the table above to view billing, delivery, and activity details.

Order

Customer notifications

Customer

Delivery

Billing

Financials

Order details

Line items

Activity

Production

Follow active line items through planning and machine allocation without exposing order pricing to the workshop floor. Change stage and priority directly on the job card, or drag it onto the filters above.

Job card workspace

Production job card

Select a job card from the queue to plan machine allocations and workload splits.

Select a job card from the queue to plan machine allocations.

Job card

Review the commercial source data and current workshop plan before splitting this line item across machines.

Allocation

Machine allocations

Assign this job card across one or more machines. Each machine can carry allocations from multiple orders.

Allocation details

Machine Planned qty

Ops note

Use one allocation per machine for this job card. Split quantities across machines when the run is distributed.

History

Operational history

Recent build, workflow, and storage events for this job card.

Danger zone

Reset job card progress to clear machine allocations and live production metrics. The order line item stays intact.

Reset returns this job card to a clean operational state so it can be planned again.

Fleet

Review the current machine registry, workshop readiness, and capability coverage before Production builds are introduced.

Storage

Storage workspace

Manage storage locations and bins.

Set bin groups, fixed locations, and movable bins for production handoffs.

Layout

Locations

Zones, racks, shelves, and slots.

Operations

Handle workflow-generated post-build tasks like depowdering, bead blasting, dyeing, or tumbling before parts move into QC or fulfilment.

QC

Review workflow-generated inspection tasks, record accepted and failed quantities, and send remaining quantity back into the correct next step.

QC workspace

QC task

Select a QC task to record inspection results and next steps.

Select a QC task from the queue to review it.

QC task

Capture inspection results, assign workflow-required source and destination bins, and decide any remaining-quantity routing requested by the QC route.

Inspection

Quality result

Record accepted and failed quantity. The workflow will ask for any extra decisions it needs before completion.

Accepted qty Failed qty

Next step for remake qty

QC note

Fulfilment

Handle workflow-generated packing, dispatch, pickup, and direct handoff tasks. Storage stays optional when the factory does not use it.

Fulfilment workspace

Fulfilment task

Select a fulfilment task to complete the downstream packing, dispatch, pickup, or direct handoff step.

Select a fulfilment task from the queue to review it.

Storage

Track where work is stored, which bins hold it, and any workflow-requested storage moves that still need a handoff.

Storage workspace

Storage move

Select a bin or workflow-requested storage move to review it.

Select a bin or storage move to review it.

Storage move

Handle a later workflow-requested storage move when another person or team still needs to place the work physically.

Storage move

Bin and location

Only capture what this task actually requires. Workflows can keep this step optional when the factory does not use storage routing.

3D Models

Review every STL uploaded by customers and admins. Filter the list or download the original files for auditing.

3D Model Bounding box Owner Date Actions

Customers

All newly registered customer accounts appear here with the contact details they provided during sign-up.

Name Email Company Orders Registered Last login

Select a customer

Pick a customer from the list to review contact details, saved addresses, uploads, and the current build.

Customer

Overrides

Diagnostics panel

Allow this customer to open the Diagnostics panel in the Quote app.

Demo account

Allow this customer to place orders without Stripe payment.

Minimum order adjustment

Apply minimum order value adjustments for this customer in checkout.

Moneybird invoice workflow

Select a Moneybird sales invoice workflow for this customer.

Delivery addresses

Billing addresses

Uploaded 3D models

Current build

Orders

No orders or RFQs yet.

Digital Inventory

Inventory workspace

Manage approved repeat-order parts.

Lock customer models, setup, pricing, and expiry in one catalog.

Total items 0

Active 0

Expired / revoked 0

Add item

Create from a customer model.

Customer Customer model Label

SKU Reference number

Price per piece

€

Expiry date

Admin note

Capture a configurator snapshot before saving.

Inventory catalog

Review active, expired, and revoked items.

No digital inventory items yet.

Discounts

Discount type Maximum discount Maximum parts Technologies Status Last updated Actions

Communication

Template library

Map Mailgun templates to customer and internal notifications.

Select a template

Select a template to assign Mailgun mappings.

Select a template to start editing.

Customer

Auto send

Connect your Mailgun account to assign templates.

Internal

Auto send

Internal notifications use the email from My factory > Communication email.

Merge fields

Account settings

Manage your administrator account.

Profile

Update the display name and email linked to this admin workspace.

Manage factory settings.

Production statuses

Payment statuses

Connect tenant services.

Manage manufacturing technologies.

Manage delivery promises.

Lead-time options

Shipping options

Manage production rules.

Manage production machines.

Machine registry

Manage print defaults.

Manage materials in one catalog.

Select an order

Manage storage locations and bins.

Select a customer

Manage approved repeat-order parts.